Privacy Policy

Last updated: [The 9th of February 2026]

1. Introduction

This Privacy Policy explains how your personal data is collected, used, stored, and protected when you visit this website or engage with my online services.

I am committed to protecting your privacy and handling your information transparently, lawfully, and securely in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable international privacy laws.

2. Who I Am

Data Controller:
Bill Petrie
Online coaching, mentoring, and reflective one-to-one work
Website: https://www.billpetrie.uk
Email: bill@billpetrie.co.uk

I am responsible for determining how and why your personal data is processed.

3. Scope of Services

My services are provided online only and are intended for adults aged 18 and over.
This website and my services are not directed at children, and I do not knowingly collect data relating to minors.

4. Personal Data I Collect

I may collect and process the following categories of data:

a. Contact & Communication Data
Name, email address, and any information you choose to share when contacting me.

b. Client Data
Information necessary to deliver services, including scheduling details, payment records, and limited session-related notes.

c. Technical & Usage Data
IP address, browser type, pages visited, and similar technical information collected via cookies or analytics tools (subject to consent where required).

5. Special Category Data

In the course of one-to-one work, I may process limited special-category personal data (e.g. information relating to wellbeing or life circumstances).

Such data is:

  • processed only with your explicit consent

  • used solely for the purpose of providing the service

  • never sold or shared for marketing purposes

6. Lawful Bases for Processing

Your data is processed under one or more of the following lawful bases:

  • Contract – to deliver agreed services

  • Consent – where explicitly given

  • Legitimate interests – for administration, security, and communication

  • Legal obligation – where required by law

7. Marketing Communications

I only send marketing communications where:

  • you have explicitly opted in, or

  • you have requested information from me

You can unsubscribe at any time by emailing me or using the link provided in communications.

I do not sell your data or allow third parties to market to you using your information.

8. Cookies & Analytics

This website uses cookies and analytics tools to understand website usage and improve performance.

Where required, cookies are only activated after consent.
You can manage or withdraw consent via your browser or cookie banner settings.

9. Data Sharing

Your data may be shared only with:

  • website hosting and IT service providers

  • payment processors

  • professional advisers (e.g. accountant, insurer)

All third parties are required to process your data securely and in accordance with data protection law.

10. International Transfers

Some service providers are based outside the UK.

Where personal data is transferred internationally, appropriate safeguards are used, including:

  • UK International Data Transfer Agreements (IDTA), or

  • UK Addendum to EU Standard Contractual Clauses

11. Data Security

Reasonable technical and organisational safeguards are in place to protect your data against loss, misuse, unauthorised access, or disclosure.

In the event of a data breach, I will notify affected individuals and the ICO where legally required.

12. Data Retention

Personal data is retained only for as long as necessary to fulfil its purpose, including legal, tax, and insurance requirements.

Financial records are retained for six years in line with UK tax law.

13. Your Rights

You have the right to:

  • access your data

  • request correction or erasure

  • restrict or object to processing

  • withdraw consent

  • lodge a complaint with the ICO

Requests can be made by emailing bill@deepinsightscoaching.com.
I aim to respond within one month.

14. International Users (Including the US)

If you access this site from outside the UK, your data may be processed in the UK.

For US users, this policy is intended to comply with applicable state-level privacy rights (including California privacy laws) without collecting unnecessary personal data.

15. Third-Party Links

This website may link to external sites. I am not responsible for their privacy practices and encourage you to review their policies separately.